Fraser Island is a destination where you can escape the crowds. Waiuta Retreat is a self-catering accommodation with contact-less check-in/out procedures. Contact with others will be minimised when self-catering and driving your own vehicle around the island or hiking with your own group of friends or family.
Keep up-to-date with current travel and health information from the Australian State or Territory and Federal Governments at www.health.gov.au.
Please do not travel to Fraser Island if you are feeling unwell or show any symptoms of Covid-19. For more information refer to www.health.gov.au.
What can you do to minimise the risk during you stay?
Follow government health guidelines for Covid-19 such as washing your hands and capture your sneeze/cough.
What are we doing to minimise the risk of COVID-19?
Waiuta Retreat have always had very high cleaning and hygiene standards. We have now enhanced our cleaning to adhere to best practice procedures for the current circumstances. Our cleaners vacate our home, arriving guests will arrive to accommodation directly after the clean, the home having not been entered into by any others persons. We will continue to monitor any changes to covid-19 best cleaning practices to maintain our high cleaning standards for the well-being of both our guests and our cleaners.
What if I need to change my travel dates due to Covid-19?
If your upcoming travel plans and existing booking is impacted by verified changes to government travel restrictions at the date of arrival and you need to cancel altogether, we will provide one free date amendment or credit up to seven days prior to arrival. Travel credit will be valid for 12 months from the original booking date and valid only at off-peak.
What if I want to cancel my trip?
If you want to cancel your booking because your upcoming travel plans and existing booking is impacted by verified changes to government travel restrictions at the date of arrival, we will re-advertise the dates on social media (our facebook and instagram account) and if your full dates are booked by other guests we will provide a full refund minus 1 day accommodation fee for re-let administration. You will receive a part refund for only those days re-let from your full booking.
What happens if the barge to Kingfisher Bay is cancelled?
You will need to contact Kingfisher Bay Resort Reservations directly on +61 (0)7 4194 9222 or 1800 249 122.
Thank you for your understanding and continued support during this unprecedented period of time.
We look forward to welcoming you to Waiuta Retreat and Fraser Island.